The Creativity Desk
Sometimes it’s as much obfuscation to our quota, margins, commissions and fees, that we forget one fundamental premise: less obsession with numbers and more energy on developing emotional intelligence tourism.
On a trip to Greece two years ago, stood waiting to get off the subway in the central and busy station Monastiraki in Athens. By chance, I met in the car with the same Americans who were with me three days before visiting the island of Mykonos. I saluted and went out together in search of our respective accommodations. I asked if he knew the area, tell them no, one of them warmly replied “Never mind!” (No matter) and pulled out his cell phone. How to handle your cell phone, reminded me that system dowsing or groundwater location holding a divining rod simple. Automatically reacts:
- “Do you use GPS?”
- “Sure, do not you?”
While on vacation I had to take my notebook and already somewhat involved in my professional side, I wrote some ideas supplemented by informative reminder of some sociological statistics who happened to read:
A-Between the youth of America is matching people who read paper books to those who listen to audio books system.
B-There are already virtual shelves of book content in digital format whose readings are downloaded via the mobile phone.
C-My conclusion was, I think travel guides on paper are going extinct! You have to create mini travel guides in all European capitals easily downloadable PDF on the phone and it entered service with audio-guide for people to tour the city by simply listening to a voice …
This I thought two years ago and that I was in Greece, today is already patented. At that time, I had no time to research the publishing market travel-themed virtual …. But I do know is that this little anecdote of an experience either way is a tool that helps to show what I believe the sector needs tourism business and the world of travel.
To changing consumer habits which tend to look more and more low cost carriers and self hired directly through the Internet, agencies and the industry in general, need updating. You have to be even even more aware of the needs of people, working in knowing what the set (or rather each individual) needs and think. The ability of a business among other factors (and more in the travel industry since the end of the day travel is an experience of life) happens to be next to people I would even say, behind them … To be more thoughtful about what happens, if you increase the attention and focus invested looking around for our benefit.
The leisure and tourism sector is not rigid and static, in these hectic times new ideas are needed because there are new needs and social behaviors.
Sometimes it’s as much obfuscation to our quota, margins, commissions and fees, that we forget one fundamental premise: less obsession with numbers and more energy on developing tourism emotional intelligence to improve our customer service. Be proactive and develop even more and better, the empathy to control the business: building without waiting for a response from others, thinking differently, imagination at the scene, understand others and yourself. Cultivating these skills in your company, you benefit not only the present time but also, have a long-term gain and also, do not have to worry so much about margins …. Potential in the world of travel is huge, just lack creativity!